Location
Redhill, Surrey | United Kingdom
Job description
Job Description
Job Title: Head of Operations/Operations Manager
Company Overview: Trilogic Recruitment are working with a dynamic and rapidly growing Roofing Structural company dedicated to providing exceptional Airdomes to their clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to expand, we are seeking a talented and dedicated individual to join our team as Head of Operations/Operations Manager.
Position Overview: Reporting directly to the Managing Director, the Head of Operations/Operations Manager will play a crucial role in overseeing the day-to-day operations of the company. This individual will be responsible for managing various aspects of operations, including project management, account management, and team coordination. The ideal candidate will possess excellent organizational skills, strong leadership abilities, and a proactive approach to problem-solving.
Requirements
Responsibilities:
Invoicing and Financial Management:
- Manage invoicing processes, creditors, and debtors.
- Prepare customer quotes and ensure timely delivery.
Health & Safety Compliance:
- Implement and maintain health and safety protocols.
Back Office Management:
- Oversee IT support, office equipment, vehicles, insurance, upgrades, leases, telephones, alarm systems, and fire safety.
Process Improvement:
- Develop and implement efficient processes and procedures to streamline operations.
CRM System Management:
- Maintain and optimize the CRM system for effective customer relationship management.
Project Management:
- Manage project timelines, snagging, handovers, suppliers, tools/part hire, and temporary staff.
Procurement and Inventory Management:
- Order components for jobs and oversee warehouse management, stock, and procurement.
Team Coordination:
- Coordinate site staff and company schedules, ensuring efficient deployment of resources.
- Manage a team of 4-5 site staff and potentially an office administrator.
Training and Certification:
- Facilitate site staff certification and training programs.
Client Account Management:
- Build and maintain strong relationships with clients, ensuring their needs are met.
Office Management:
- Oversee office facilities, including landlord relations, cleaning, and administrative tasks.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management, project management, and account management.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in CRM systems and other relevant software.
- Knowledge of health and safety regulations and procedures.
- Effective communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and handle challenging situations with professionalism and composure.
Benefits
Salary Range: £35,000 - £45,000 per annum, depending on experience.
Job tags
Salary
£45k per annum
