Service Desk Technical Analyst
Location
Bridgend, Bridgend | United Kingdom
Job description
Service Desk Technical Analyst
Position Description
Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.
Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial businesses.
What you’ll be doing day-to-day:
You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
You must have good written communication skills as you will need to log calls accurately via bespoke applications.
To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.
You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
You will have excellent knowledge of Microsoft Operating Systems and Applications.
Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential
Starting Salary/Benefits
• £23,500 - £24,750 per annum, including 25 days’ annual leave plus Bank Holidays
• Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more.
• Hybrid working – 2 days in the office, 3 days at home.
Your future duties and responsibilities
Required qualifications to be successful in this role
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Job tags
Salary
£23.5k - £24.75k per annum
