Apprentice Internal Sales Support
Terinex Flexibles
Location
Uttoxeter, Staffordshire | United Kingdom
Job description
What you will do in your working day
The day will be varied and fully supported by our Internal Sales office Manager and her team.
Answering the phone, entering customer orders, updating delivery dates, corresponding with customers on the status of their orders.
You will be trained in all areas of customer support and the process of producing printed packaging from Artwork through to completion.
Key Accountabilities:
- To ensure proactive contact and account management is maintained with all production material, tool and ancillary suppliers.
- Keeping up to date with developments and innovations which may provide the business with a competitive advantage either commercially or to improve efficiencies and/or quality.
- To respond to all customer enquiries in a timely manner ensuring that where necessary all coordination of pricing, material & product availability, technical specifications, and production capabilities has been effectively managed.
- To ensure the effective coordination and distribution of information both internally and externally.
- To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible.
- To provide external technical support to customers and the sales team where required.
- To support the other members of the internal sales team to ensure first class customer service and administration is always maintained for all customers.
- To maintain an in-depth and technical, up to date knowledge of the flexibles market materials, products, innovations and service offerings.
- Additional administrative and general office duties as requested.
The training you will be getting
- Level 2 Customer Service Practitioner apprenticeship standard
- Level 1/2 Functional Skills in maths and English (if required)
- This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.
- The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
- Level 2 Customer Service qualification upon successful completion of apprenticeship.
What to expect at the end of your apprenticeship
- With our new factory there is many opportunities for both existing and new staff.
- We encourage progression through the business and will invest in training for our staff in all areas of the business.
Job tags
Salary
£10.98k per annum
