BNP Paribas
Location
Solihull, West Midlands | United Kingdom
Job description
Job Title: Motor Customer Contact Colleague
Location: Solihull, UK
Hours: Permanent
______________________________________________
A bit about us:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave, and we own it.
The Role:
The role of a customer contact colleague is taking responsibility for communicating with our customers and partners on a daily basis via all contact channels. Colleagues will be the first point of contact with our customers and partners and are expected to reflect our brand and values whilst carrying out their role always positively.
Key Responsibilities:
• Manage customer’s accounts in accordance with regulatory requirements and internal policies
• Manage, organise, and update relevant data using various computer systems with accuracy
• Communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries by showing expert knowledge and taking ownership
• Resolve problems at first point of contact wherever possible or escalate appropriately to ensure a satisfactory outcome
• Ability to meet and exceed targets, contributing fully to the overall team performance
• Assist with any other duties that may not necessarily form part of the daily role
• Review and respond to emails
Skills & Attributes:
· Professional & Well-spoken
· Punctual & diligent
· Organised and great communication
· MS Office package understanding
· Computer literate
· Great customer service experience
· Educated to GCSE or equivalent with grades of C+ in Mathematics and English
· Able to analyse & interpret data
Could this be you?
BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.
What’s in it for you?
As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: or follow this link to learn more about careers at BNP Paribas Personal Finance: .
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
.
Job tags
Salary
