Customer Service Executive

Location

Farnborough, Hampshire | United Kingdom

Job description

My client is a leading software provider in the Care Industry, their suite of products allows care providers to deliver the best care possible, whether for home care or care home settings.

Working hand in hand with care professionals they ensure that their product goes through continual development,  within this ever-evolving sector, meaning they are leaps and bounds ahead of their competitors. 

Due to an extremely popular policy of promoting from within the business, they currently have the need to hire two new Customer Service Executives to join their busy bustling team, 

The roles are both hybrid, 4 days working from HQ in Farnborough, 1 day working from home 

The successful candidates will be responding to customers over the phone, email, and in-product conversations, offering advice on how to get the best use and value from the suite of products. 

Logging conversations and enquiries onto the company database. investigating, testing, and in some cases replicating customer issues to identify causes of problems.

Work with providers to effectively implement products and solve problems affecting customers, sharing workarounds or key steps on how to use features via the Help and Support Centre

The role requires solid communication skills, the ability to stay calm under pressure, and have a degree of patience with those customers who lack technical ability. 

Although it's expected that candidates will be IT literate, with previous experience of customer services full training will be offered.

After passing the probationary period of six months, the successful candidates will be added to the out-of-hours rota for weekends and evenings, this is 1 in every 8 weeks, you will be rewarded an extra £150 paid for these shifts and £25 per call that is taken, calls in these times tend to be rare.

You will also receive a further £500 on your annual salary for passing probation 

Sounds kinda cool huh ?? 

Then click apply and let's get the ball rolling 

Hours Mon - Thurs 8.30 - 5.30  Fri 8.30 - 4.00

Salary 25k 

Job tags

Salary

£25 per hour