Programme Manager (FedRAMP)

Location

Bracknell, Berkshire | United Kingdom

Job description

Our client has recently partnered with FedRAMP, they are looking for an experienced Programme Manager to manage and deliver high-security FedRAMP projects from their UK office based in Bracknell, Berkshire.

As an established Programme Manager, you will be adept at delivering high-quality projects in a timely manner with a high level of professionalism. You take care to ensure a high level of customer satisfaction is achieved and work closely with other teams throughout the business including Sales, Product and Finance.

Key responsibilities within this role…

Project Delivery

• Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
• Ensure projects are delivered within tolerance: time to project completion date, cost and quality.
• Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
• Establish an appropriate test plan according to customer requirements.
• Manage virtual project teams as required.

Customer Relationship Management

• Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
• Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the Company.

Sales/Finance Support

• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.
• Generate accurate forecasts for in-house planning and budgeting purposes as requested.
• Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

• Ensure projects have met key milestones before they progress to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.
• Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
• Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.

About you…

• Bachelor’s Degree in a relevant subject.
• Experience working with high security projects, in particular government and compliance programs.
• Experience in delivering projects to a high standard of customer satisfaction, typically of at least 4 years.
• Experience working in the IT/CCaaS sector.
• Strong communication (written, verbal, presentation) and interpersonal skills.
• Able to work on multiple actions to sometimes competing deadlines.
• Relevant Project Management training/qualification.

Job tags

Salary