Regional Director of Customer and Communities
Location
Peterborough, Cambridgeshire | United Kingdom
Job description
Job Description - Regional Director of Customer and Communities (24456)
Job Description
Regional Director of Customer and Communities - ( 24456 )
Description
Regional Director of Customer & Communities
Central, covering Midlands and East, with regular travel and hybrid working
Permanent, full time (37.5 hours per week)
Circa: £110,000 per annum, plus care allowance of £5,854 with great benefits including Health Cash Plan
Home, a place where you belong
Are you ready to disrupt the norm and lead a revolution in Housing Service Delivery? As our new Regional Director at Home Group, you'll transform housing practices in your region. It's not just about managing profit and loss accounts; this is a role where your leadership will shape the future of housing, creating a ripple of positive impact and ensuring our customers receive nothing less than excellence.
Embark on a journey where your strategic vision and expert guidance will lead to tangible success in Home Group’s Tenant Satisfaction and Customer Promise outcomes.
Typical day as our Regional Director
- Review and align the regional operational plan with our strategic goals, ensuring a seamless and effective housing service.
- Provide dynamic leadership, fostering a culture of excellence and transparency in customer service across the region.
- Collaboratively work with the Customer Experience team to make informed decisions, focusing on customer feedback and needs.
- Oversee safety and quality through regular inspections and compliance checks in our homes and communal areas.
- Lead proactive maintenance strategies, ensuring efficient handling of repairs and customer complaints.
- Drive a high-performance team culture through effective management, mentoring, and by embedding our values in daily operations.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work Employer!
You bring
- Strategic leadership, thinking big and making decisions that create wins for everyone, guiding us all towards shared goals.
- A deep understanding of our customers, championing their needs, and ensuring every team member sees their role's impact.
- Excellent communication skills, effectively aligning and motivating the team with our mission, strategy, and goals.
- Market insight and collaborative skills, shaping our services in response to both internal and external dynamics.
- Commercial acumen in housing management, expertly balancing financial savvy with a passion for quality housing services.
- Strong knowledge of housing regulations and the ability to lead your team through challenges, making tough decisions confidently.
Our team
You’ll join Nusheen and our Senior Leadership team, we’re super passionate about what we do! If you’re L ooking for a job where you really belong? Where you can be, well you!Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.
Job details
- Looking after our Central region which covers an area from the Midlands to the East
- Full time, 37.5 hpw, flexible working hours (we’re open to agreeing a work pattern with you).If you need to nip out to walk the dog or do the school run, we’re ok with that too!
- Flexible hybrid working (based from any of our national offices) with regular travel including to the North-East where our new, state of the art Head Office is based and also working from home.
- A full current driving licence as you’ll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package to do that.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !
What’s in it for you?
- 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and 2 days off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?Save money with us.
- We’re Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing”
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.
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