Client Success Manager

Location

Remote | United Kingdom

Job description

An exciting opportunity within my client’s esteemed account management team, you'll contribute to supporting, managing, and nurturing relationships with clients in the food industry.

As a customer success manager, you'll be responsible for handling client accounts, addressing their inquiries, conducting regular account evaluations, promoting application usage, and fostering enduring partnerships. We seek a technically adept, intelligent, and organised individual with a background in customer account management.

We offer the successful candidate a chance to advance their skills in the IT sector, with rewarding prospects, in our dynamic and contemporary enterprise.

Ideal candidates will demonstrate a passion and proficiency in computer software and systems, with experience in customer interaction and/or account management, whether in-person or over the phone. Enthusiasm and a polished demeanour are essential traits.

Key Responsibilities:

• Manage all client requests
• Cultivate robust business relationships with key accounts, meeting crucial key performance indicators (KPIs) and conducting routine account assessments
• Oversee client upgrades to ensure efficient utilisation of new features
• Prepare and facilitate client training sessions to ensure comprehensive support
• Contribute to software testing and Agile quality assurance (QA) processes, offering detailed feedback and improvement suggestions
• Analyse and resolve complex business challenges efficiently for both internal and external stakeholders
• Contribute to the development and evolution of the product

This position allows for flexibility to work remotely or in office - in Lincoln, but regular travel to client sites within the UK is a must.

Key Skills:

• Experience in managing customer accounts/project management
• Self-motivated, highly organised, and effective time manager
• Exceptional analytical skills with meticulous attention to detail
• Eagerness to learn and adeptness at grasping new concepts
• Proficiency in spreadsheet software (particularly Excel) and databases
• Professional, articulate communication skills across all levels
• Understanding of the technical support role requirements
• University educated

Job tags

Salary

£35k - £45k per annum