Business Support Assistant
Location
Greenwich, Greater London | United Kingdom
Job description
Business Support Assistant
Full Time
Salary: £19.00 per hour
Location: Greenwich, London
Sectors:Professional Services
Business Support AssistantGreenwich £19/hr Start date: ASAPDBS - Basic check requiredAKTON recruitment is working closely with the local authorities and we are looking for an experienced Business Support Assistant to support Complaints, Information Governance and DMT Support Service. The role is based in the Greenwich area. Basic DBS is required.
Purpose of Job:To be responsible for:I. Providing efficient and flexible business support to the Complaints, Information Governance and DMT Support Service.
II. Supporting the successful delivery of Directorate wide projects
Main Duties:1) To provide high quality, confidential and proactive administrative and project support that ensures the smooth running of the Complaints, Information Governance and DMT Support Service.
2) To undertake specialist projects and research work on behalf of the service working in collaboration with relevant contacts within and outside the council to ensure satisfactory completion within reasonable timescales.
3) To assist with diary management for DMT members including arranging meetings / events, sending invitations, circulating papers, and booking venues and refreshments.
4) As directed, to ensure DMT members are appropriately briefed and provided with the relevant materials relating to forthcoming meetings / events.
5) To support the recording and processing of complaints, Individual Rights requests under the Data Protection Act 2018, Freedom of Information Act 2000 requests and Member casework.
6) To assist with the preparation of responses to complaints, Individual Rights requests, Freedom of Information requests and casework enquiries.
7) To receive, record and manage incoming correspondence, some of which may be of a confidential and sensitive nature and re-directing or signposting to third parties as appropriate.
8) To be responsible for processing invoices and other financial documentation in accordance with the council's financial and procurement procedures.
9) To ensure the timely and confidential production of correspondence, reports and other documentation using the most appropriate technology and to ensure these comply with the council's communication standards.
10) To take minutes at meetings and follow up on any resulting actions.
Knowledge
Knowledge of the current policy issues affecting local government including knowledge of the work of Children's Services
Legislation relevant to the duties of the position.
Skills and Abilities
Ability to work flexibly and cope well under the pressure of tight deadlines
Ability to work well as part of a team and use own initiative and foresight without the need for specific direction
Excellent communication skills, both written and verbal, when dealing with individuals at all levels of seniority, internally and externally
Experience
Experience of providing business support within a highly sensitive and confidential environment
Experience of working with a wide range of IT packages including Microsoft Outlook, Word, Excel, and PowerPoint
Job tags
Salary
£19 per hour
