Senior Proposition Development Manager

Location

Chatham, Kent | United Kingdom

Job description

We have a great opportunity to join our Savings team as a Senior Savings Proposition Development Manager. The Savings team are responsible for ensuring that the Bank offers a competitive range of high quality savings products for its customers whilst ensuring we meet the retail funding and margin requirements to support the Group’s lending growth and liquidity. The team provides a wide customer focused range of products via our Kent Reliance and Charter Savings Bank Brands and you will play a key role utilising customer insights to develop and enhance our offerings

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. 

As Senior Savings Proposition Development Manager you will set the propositional development roadmap for the Group’s brands and ensure the execution and delivery of new propositions, products and enhancements across the Groups brands, platforms and channels. You will use your previous experience to lead, coach and develop a small team to ensure all tactical and strategic development of the savings proposition is brought to life and supports the values and each individual brand’s target customers.

Your responsibilities will also include:

• Working with the Group Head of Savings Propositions and Planning in the development and robust execution of savings propositions and new products that support cost effective growth for the Group and enhance the OSB Savings Brands, channels and platforms
• Lead key strategic projects and programmes of work for savings, being the savings propositional expert to ensure that the customer proposition and product impact is fully considered, shaped and understood in terms of both immediate and longer term strategic impacts
• Working closely with the Change team in the management and implementation of all savings related activities and work streams
• Acting as the Savings subject matter expert for any VoC, NPS and customer insight work
• Ensure the team has embedded a robust understanding of regulatory requirements such as Consumer Duty, and that any proposition or product developments or changes have fully considered the customer outcome and deliver fair value for the customer
• Build and maintain a strong relationship with the NSSL savings team ensuring continuous improvement to the savings proposition and customer journey

We offer a base salary from £55,000 dependent on experience and location and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 15%  
• 28days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
• Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below:

• Strong previous experience undertaking a proposition management role within a FCA regulated business
• Robust knowledge of the Savings industry and UK Savings Market
• Previous experience in managing project delivery across multiple sites
• Track record in leading key strategic projects and demonstrable strategic development of savings propositions
• Strong understanding of Consumer Duty and experience in improving the customer journey
• Previous experience in leading, coaching and developing a team
• Ability to build strong stakeholder relationships and clearly communicate requirements

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Job tags

Salary

£55k per annum