Location
Merseyside | United Kingdom
Job description
Administrator
Are you an Administrator looking to #BePartOfIt at the highest ranking UK Best Workplace in Europe(TM)? If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As an Administrator, you will be expected to:
• Maintain systems, records and databases to record and manage OVH’s obligations centrally.
• generate reports and provide spreadsheets, statistics and other information for Senior Managers when requested
• provide administrative support to the Repairs and Maintenance team including filing, Purchase Orders and any other related duties
• Liaise with housing management teams, tenants, and other key stakeholders in relation to progress on projects and contractor performance updates
• update trackers, liaise with and arrange meter installations for void properties through external suppliers
• Assist in the Matching of invoices from contractors and consultants for payment purposes
• liaise with and sustain relationships with property and neighbourhoods and partnering contractors. Ensuring good working relationships and compliance
• process letters from tenants, complaints, suggestions and insurance claims including maintaining a log of issues raised.
• provide information and data to Surveyors and Senior Surveyors to be able to investigate, deal with and resolve Stage 1 & 2 complaints that are assigned to the Repairs and Maintenance Team including liaising with customers and colleagues
• attend meetings and produce accurate minutes
• Filing, photocopying and dealing with incoming/outgoing mail and other ad hoc duties as required
• monitor customer satisfaction levels and prepare regular reports and analysis for Senior Managers
• meet appraisal targets and support the delivery and achievement of overall business objectives
• ensure training requirements are met and ensure continual personal development is received throughout the team. Minimum of 5h per year is to be achieved.
• ensure the maintenance team continues to work efficiently, effectively and economically and meets value for money principals
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
• This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements.
To be successful in a Administrator role, the skills you will need:
• Level 2 qualification (GCSE, O level or NVQ or equivalent
• Previous experience of working in an administrative role.
• Previous experience of data input into asset management systems
• Experience of dealing with customers.
• Well developed organisational skills with the ability to work to tight deadlines
• Excellent written and verbal communication skills
• ICT literate and able to confidently use Microsoft Office software, especially Excel and Word
• Ability to work on own initiative with minimum supervision
• Willing to undertake any relevant qualifications and CPD.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
• European computer Driving Licence (ECDL) or other ICT qualification
So if you are looking for a Administrator role with:
• Competitive salary - £24,133.59
• Hours – 36 per week (Monday-Friday Pattern).
• Agile working (Ability to work where you want and when you want, based on work commitments).
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today! We are an equal opportunities employer and welcome applications from all members of the community.
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may brough forward if there is high volume of applications.
Closing date – 17th March 2024
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
Job tags
Salary
£24.13k per annum
