Workshop Controller (1483)
Location
Worcester, Worcestershire | United Kingdom
Job description
Bath Road, Broomhall, Worcester, Worcestershire, WR5 3HR
Motus Commercials located in Worcester is on the lookout for a dedicated DAF Workshop Controller to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
Monday to Friday 06.30am – 16.30pm
Salary -£35,000
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
- Holiday allowance of 23 days plus bank holidays rising to 25 days
- A pension that pays through salary sacrifice
- BUPA medical insurance discounted scheme
- Life assurance 2 x salary
- Employee discounts with the Network Benefits
- Employee assistance programme
- Colleague introduction award
- Onsite mental health first aiders
- Seminars providing education on mental, physical and financial wellbeing
- Being Brilliant Awards
- Engagement & Charity Events
Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.
As a Workshop Controller at Motus Commercials in Worcester we will be looking for you to be able to demonstrate:
- Brilliant leadership skills.
- Excellent communication skills both verbal and written.
- An ability to motivate and inspire team members to exceed targets.
- An ability to build and maintain strong working relationships with both colleagues and customers.
- IT Literacy.
- Has previous motor trade experience.
- A methodical approach to work.
- An ability to perform well under pressure.
- To work closely with the Service Manager and Administration support where needed.
- To lead by example and manage a Team whilst promoting all the Company Values.
- Liaising with the Service Advisors to manage the daily planning of vehicles in the Workshop ensuring full utilisation of time available.
- Monitoring utilisation, productivity and idle time to ensure internal KPI’s are met.
- Ensuring the relationship between Service reception, Workshop Supervisors and Workshop Controller is developed to lead the continual improvement of customer demand and service levels.
- Strengthening and developing long term customer and franchise partner relationships.
- To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
- Ensuring MOT pass rates are in line or exceed company benchmarks.
- Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
- Dealing with customer queries.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.
Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS WOR to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.
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