Location
City of London, Greater London | United Kingdom
Job description
Client Overview:
Join an esteemed organization committed to revolutionizing the financial services industry through innovative technology solutions. Our client, a leading player in the sector, is seeking a dynamic Product Manager to drive and manage technology-enabled transformational change, discovery, and innovation for their Advice products. This role will play a pivotal part in optimizing user experiences and data processes to support the client's strategic objectives. Starting ASAP, paying up to £75,000 per annum.
Position Overview:
The Product Manager will be a highly motivated individual obsessed with managing and optimizing great user experiences and data processes to support the client's strategy. This hybrid role combines aspects of Product Owner and Product Management functions, offering an exciting opportunity to lead transformative initiatives within the organization.
Responsibilities:
- Drive the delivery of a new software platform for Advice Products, playing an integral role in transformational change.
- Continuously monitor and optimize the Advice claims journey to enhance customer satisfaction and other product performance metrics.
- Build strong engagement with stakeholders to align with the Advice product vision and roadmap, ensuring clear communication channels.
- Lead and influence cross-functional teams to deliver products that meet business requirements and deliver optimal outcomes for customers.
- Utilize data-driven decision-making to identify strengths, weaknesses, and opportunities based on qualitative and quantitative data.
- Collaborate with the UX team to identify customer research opportunities and inform future roadmap items.
- Develop end-to-end data processes to ensure efficient and accurate management of Advice failures.
- Act as the Product Owner for the Advice scrum team, managing and prioritizing user stories with detailed acceptance criteria.
- Optimize delivery teams by tracking, reporting, and improving velocity, processes, and best practices.
- Assist with deployments and production support issues as needed.
- Customer Strategy and Culture:
- Champion a customer-centric culture, collaborating with the Product team to transform the customer experience and enhance the organization's reputation in the industry.
Requirements:
- 5 years of active Product Owner/Product Manager experience.
- Demonstrable experience in software/platform transformation programs, delivering robust, scalable solutions.
- Expertise in representing the voice of the customer and interpreting their needs and pain points effectively.
- Strong communication and influencing skills, with the ability to manage and align multiple stakeholders.
- Experience contributing to product strategy and vision.
- Excellent analytical and problem-solving skills, with a data-driven decision-making approach.
- Collaborative approach to working across technical and non-technical teams and managing stakeholders.
- Passion for delivering product roadmaps and Agile ways of working, particularly SCRUM.
- Resilience to complexity and ambiguity in a fast-changing environment.
- Strong project management and prioritization skills, with the ability to run effective workshops and document complex processes.
- Hunger for learning and sharing insights across the organization, serving as a role model for change and championing the user experience.
If you're ready to take on this exciting opportunity with our confidential client, apply now to drive transformative change and innovation in the financial services industry!
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