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Location

Greater Manchester | United Kingdom

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Job description

Role Title: Customer Service Advisor – Part time, PM shift

Location: BCA Manchester/Hybrid. Office based around once every two weeks.

Working hours: Flexible afternoon shifts available covering peak periods until 5.00pm. 5 hours per day, 5 days per week, Monday - Friday.

Salary: £15,173 per annum

We’re looking for go-getters, who are ready to make their mark on the automotive industry. This is

your opportunity to play a critical role in how we operate as a business. You’ll have the chance to

build on your excellent customer service skills, pioneer new processes and drive BCA forward as part

of one big collaborative team.

Your key responsibilities will be:

Providing support to customers with post sale enquiries.
Processing delivery and collection requests from customers.
Promoting our range of sales and services to existing and new buyers.
Processing applications for access to BCAs Online systems.
Providing information and advice to any customer enquiring about our services.
Ensuring customer details held on file are up to date and accurate.
Respond to enquiries via telephone, email or live chat.

The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation.
Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.

To be successful, you’ll bring some of the following skills and experience with you:

Able to demonstrate strong Customer Service skills (listening, communication, empathy).
Able to work as part of a team.
Experience working within a Customer focused role.
Organised with good time management.
Positive attitude and natural curiosity to identify improvements.
Able to handle difficult situations in a calm and confident manner.
Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an

excellent benefits package that includes:

Company Pension Scheme
£500 bonus via our Employee Benefits Platform once you have passed your probation
Personal Career Development
Employee Assistance Programme & access to Mental Health First Aiders
Enhanced maternity, paternity, and adoption leave
Savings on cars including via cinch

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for

the journey. We’re the number one in what we do for a reason and that’s because of the people we

have on our teams. If you want to be a part of a business like this; unrivalled, exciting and

appreciative of the work you do, join BCA.

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More

than just any other place to work. We’re Europe’s largest vehicle remarketing business, the

backbone of the UK’s automotive supply chain, and the best place to build the career you want.

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Job tags

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Salary

£15.17k per annum