Customer Success Team Manager
Location
Bath, Somerset | United Kingdom
Job description
The Customer Success Team Manager will be tasked with the responsibility and opportunity to have a significant positive impact on existing customers, in turn, having a wider impact on the maritime industry on a global basis!
Key responsibilities include:-
- Building strong and trusted relationships with customers.
- Develop and implement customer success strategies to maximise client retention and satisfaction.
- Being the conduit between the customer and SRT to ensure that constructive feedback is provided to help define the product road-map.
- Understanding the customer's operational structure, to then develop the right plan on how they can fully maximise the benefits of the system based on their environment.
- Helping to define roles, processes and system settings to support and enable customer success.
- Creating and developing coaching programs to help the customer understand how to tailor the benefits of their system to their individual needs.
- Working with and leading a small regional team to help deliver the plan(s) effectively on a local basis.
- Generating and maintaining clear documentation that defines a customers operational goals, system configuration and operational processes.
- Able to travel frequently to customer sites in an international remit.
Job tags
Salary
£80k - £100k per annum
