Location
Birmingham | United Kingdom
Job description
Trials Professional
Job Req ID: 22916
Posting Date: 2 Mar 2024
Function: Product & Propositions
Unit: Business
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive
Locations: Birmingham, Bristol, London, Manchester
Closing Date: March 13th
Benefits Include
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop
Why this job matters
The Trials team are responsible for signing off all major product and solution launches in Business– confirming that products and solutions have been properly trialled and piloted, with the relevant quality checks met and the true customer experience understood. We are going through a transformational time as a Trials team, seeking to trial in new Product areas – Solutions, Networking and Security – to drive consistent quality to market across our product towers, whilst maintaining the right speed to market. This job operates in a new part of the trials team and requires a change agent mindset to embed long-lasting success and continuous improvement in the way we trial and launch products and solutions.
The Trials Professional contributes to the trialling of new products and propositions we’re going to sell to our customers, helping to ensure a no-surprise launch, build a better business and deliver a brilliant customer experience. The Trials Professional will be a backbone ensuring integrity, consistency and quality across our Trials, and enabling the team to be a true centre of excellence for trial, through maintaining tooling and documentation.
What you'll be doing
• Identify assets and triallists required to support the defined trial scenarios
• Execute against agreed on- and off-boarding plans
• Perform Trial monitoring and analysis
• Identifies any CX failure points
• Monitor the performance of sales and service teams
• Works closely with internal and external trial customers
• Manage, maintain, and optimize trial documentation, tools, and processes to ensure cross-team consistency and best practice
• This role has key stakeholders at the Manager, Senior Manager, and Principal level
Skills required for the job
• Customer experience trial scenarios execution
• Customer engagement
• Issue tracking
• Root cause analysis
• Challenging, influencing, negotiating, and innovating within the Trials team
• Attention to detail
• MS Office – in particular Excel, Word, and PowerPoint
• Forensic ability to validate that the customer experience we provide meets the one that was defined
• Ideally a member of a relevant professional body e.g. MSP, APMP, or BT PPM qualified
Experience you would be expected to have
• Data analysis and reporting
• Excellent time management and organisation skills
• Excellent documentation management
• Project management/ planning
• Experience working with Business products or customer segments
• Confident in using tools and processes to manage, enhance and optimise trials
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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