Tudor Employment Agency Ltd
Location
Stafford, Staffordshire | United Kingdom
Job description
Tudor Employment are excited to be recruiting for a Customer Care Manager based in Stafford (ST16) on behalf of the UK’s leading motorhome dealership.
This is a permanent vacancy.
Are you the right person for this role? We expect the Customer Care Manager will:
Have excellent customer service and administration skills
Have time and priority management to be able to carry out own tasks
Be able to reliably commute to the site location (ST16)
Development Needs:
Ongoing personal development
Consumer Law Training
Management Training
Business Cyber Training
What will I be doing? Key accountabilities of the Customer Care Manager role are:
Support all areas of the company by ensuring that the needs of the customers are being satisfied and exceed customer expectations
To communicate and promote excellent customer services throughout the organisation
To deal with any escalated customer complaints from the Service Centre Manager
To liaise with the Group Factories and build relationships
To oversee declined warranty claims and liaise with the factories as necessary
To ensure the customer experience excels at all times by communicating with them whilst on site
Accept challenging customers from the Service Centre Manager
Liaise with all departments to obtain all the information before discussing with the customer
Liaise with the Service Centre Manager and create strategies to ensure the same issues don’t occur again
Liaise with process writer to ensure processes are constantly monitored and improved constant customer service training in order to grow our position in the market
Assist with events on site and exhibitions/shows as “the face of the Company”
Follow NCC Code of Practice
Oversee the completion of the NCC Complaints Log and scan onto the customers record card
Communicate daily with all managers to discuss possible improvements to customer service
Support all members of staff to ensure that customer’s needs are being satisfied for the company to be known as the best dealership for customer services in the industry
What are the hours of work?
Monday to Friday 8am-5pm
What is the rate of pay?
£30,000 – £32,000 per annum
How do I apply?
In order to be considered for this position or for further information please contact Samantha on 01922 725445 extension 1003 / Carina on 1020 or submit your CV to
[email protected] Alternatively, email, text or WhatsApp your contact details and we will call you back – 07534 152293 - Quote TEATWCCM/41
Applicants can also register online by clicking the link - For information on all of our roles, please refer to
#TeamTudor await your call!
Job tags
Salary
£30k - £32k per annum
