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Helpline Adviser Tier 1


Bluetownonline Ltd


Location

Kent | United Kingdom


Job description

Job Title: Helpline Adviser Tier 1

Location: Dover

Salary: £23,210 (pro rata), increasing to £26,132 following successful completion of a 6 months probation period

Job type: Full Time and Part time, 9 Month Fixed Term

Closing Date: 16th March 2024

We are looking for Helpline Advisers to join our call centre in Dover on a 9 month fixed-term contract. There will be a potential for the role to be made permanent or extended.

You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.

The successful candidate will be client focused, have demonstrable experience delivering great customer service, and have a high level of resilience which is key when supporting our vulnerable clients.

The Helpline plays an integral part in the charities' work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylum support effectively and efficiently. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process and their onward journey. You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities.

If you are an excellent communicator with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!

As the Helpline Adviser your duties would include:

The experience and skills you need:

What else to expect:

Benefits:

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Client Advisor, Senior Advisor, Enquiries Advisor, Client Service, Customer Services, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer may also be considered for this role.


Job tags

Permanent employmentFull timeContract workPart timeFixed term contractWork at officeWork from homeHome officeEmployment trial periodHybrid workShift workWorking Monday to Friday


Salary

£26.13k per annum

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