University of Hull
Location
Hull, East Yorkshire | United Kingdom
Job description
Applicants are expected to include a CV and covering letter.
BENEFITS:
Up to 21% pension + 31 days holiday + bank holidays+ relocation package
THE ROLE:
Business Analyst - Salesforce SalesForce
IT SERVICES:
IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprisesboth the University Estates & Facilities Directorate and ITS themselves.
The Estates & Facilities Directorate supports and maintainsthe physical fabric and grounds of the University whilst the primary focus of ITS is to support, improve and transform the way IT is utilised across the University of Hull. The combination of these two services within the wider Infrastructure Services is intended to ensure that digital technologies and digitalisation become ubiquitous across the institution;part of the same fabric and environment providinga seamless digital experience across our whole estate.
ITS is currently organised into four functional groups:
IT Operations
Technology Services
Cyber Security
IT Projects
Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university.This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP.
Working closely with business stakeholders, the aim of the team is to support the business by aligning improvements and enhancementsof the products in alignment with university objectivesand goals.
As a business analyst, the post-holder will have a critical role in understanding, translatingand supporting the delivery of these improvements, working closely with stakeholders of all levels to ensure value and return on investment.
DUTIES AND RESPONSIBILITIES:
The Business Analyst is a vital role within the university, responsible for translating business requirements into efficient and effective solutions using the platform. This position involves close collaboration with stakeholders to understand their needs, streamline processes, and drive automation initiatives. The ideal candidate possessesin-depth knowledge of IT service managementand Agile methodologies, excellent analytical skills, and a proven track recordin ServiceNow implementations.
The roleplays a key partin enhancing operational efficiency, user experience, and overall productivity by designing, configuring, and optimising modules. As such, strong communicationskills, attention to detail, and the ability to work both independently and collaboratively are essential for success.
FOR MORE INFO:
Please see the attached Business Analyst Salesforce job description for a full competency criteria.
For an informal discussion the Business Analyst Salesforce role, please contact Edward Stabler, Talent Acquisition, at [email protected]
Find out more about our roles and opportunities by following us on social media #HullUniJobs
At Hull we are committed to equality of opportunity, diversity and inclusion at every level, because we believe a diverse workforce brings broader expertise, improved innovation and greater success for all.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
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