Personal Lines Claims Handler

Location

Twickenham, Greater London | United Kingdom

Job description

Playing an integral part in the Personal Claims Team and wider Personal Division, you’ll have a good basic understanding of personal lines products and be confident to take ownership of you clients with positivity, passion and professionalism.



Knowledge, Skills & Experience required:

• Exceptional previous customer service experience
• Home/ Personal claims handling experience
• Effective, confident & considerate communication and an ability to adapt your communication style accordingly
• Negotiation skills and decision-making confidence
• Flexibility in your approach and a willingness to learn
• Resilience – able to deal with multiple priorities and demanding deadlines
• Problem solving skills - you must enjoy a challenge
• Organisation, accuracy and attention to detail
• Passion, energy and a strong customer service ethos
• Empathy and patience preferably with experience of dealing with vulnerable customers
• Agile and intuitive thinking; an ability to make decisions quickly and confidently
• Team Working – comfortable working within a team environment and getting to know your team mates
• IT confidence and, ideally, experience of using the Acturis broker system
• Educated to a minimum A Level standard, with GCSE/ O Level passes in English Language and Maths
• A Cert CII qualification or be prepared to start and commit to your Cert journey.

Job tags

Salary