Housing Officer

Location

Totnes, Devon | United Kingdom

Job description

About The Role

Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

We are looking for a Housing Officer to join the Neighbourhoods team to cover Totnes and the surrounding area. There will also be involvement in new developments. As a Housing Officer, you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organisation to ensure services are delivered in line with appropriate timeframes.  

This role is being offered on a permanent, part time basis working 29.2 hours per week and will be field based in Totnes and the surrounding area. The working pattern for this role is negotiable and can be discussed at interview stage.

For further information about the role, please click hereto view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of Housing Officer - Neighbourhoods, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:

• Experience in social housing or related profession.
• Good level of literacy and numeracy.
• CIH / HNC in Housing or relevant equivalent expertise through experience and study - Level 4 CIH. (D)
• Evidence of continuing professional development. 
• Experience of tenancy, estate and neighbourhood management including dealing with tenancy breaches e.g. access, squatters, abandonment, anti-social behaviour.
• Working knowledge of social housing policy, good practice, current trends and application, Housing law and legislation, anti-social behaviour legislation and practice, leasehold legislation and service charge legislation. Understanding of housing management, community development and resident engagement.
• Knowledge of workplace Health and Safety practices and legislation. (D)
• Ability to plan own workload; manage competing priorities whilst maintaining a high quality of work.
• Ability to work effectively in a fast-paced environment adapting to be able to manage competing priorities.  
• Excellent customer focus and ability to improve customer satisfaction.
• Good level of IT skills including knowledge of MS office suite.
• Excellent leadership and communication skills. 
• Valid UK driving licence and access to a suitable vehicle.

About The Company

Our Reward and Benefits:

• Defined Contribution pension scheme – employer contribution of 6% - 9%.
• Discretionary Bonus scheme.
• Death in Service benefit (3 x salary).
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
• Family Friendly policies.
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
• Employee Assistance Programme.
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.  
• Cycle to Work scheme.
• Car Benefit scheme.
• Learning and Development including coaching and professional qualification support.
• Volunteering days.

About Us:

LiveWestprovides over 40,000 homes to over 80,000 people throughout the South Westfrom Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWestwe believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

Job tags

Salary