CTM
Location
India | United Kingdom
Job description
CTM Professional Services (CTM) is a fast-paced, dynamic, and growing global Information Communications and Technology (ICT) professional services provider. CTM provides ICT professional services to small, medium, and large sized enterprises. As a niche provider in compute, network, and security, we offer our customers solutions and services in the areas of cloud, technology, and management.As part of the technical operations support team, your role will be handle incidents, requests and change control for some of Australiaâs & the UK's big brand name customers. Reporting to the NOC manager, you will ensure quality delivery of end-to-end operations within defined SLAs across multiple platforms of technology . This role will require you work on a rotating 24x7 roster
You will have knowledge working within ITSM frameworks and attempting to resolve tickets at a 80% at the first point of contact. Your ability to think on your feet and excellent troubleshooting skills will see you drive outcomes for your customers in times of high impact.
To be successful in this role, you will possess strong networking skills and the ability to troubleshoot level 1-2-3 IT issues such as Microsoft 365, Windows Server, Active Directory, Windows 10 Pro, VPNs and much more. As a starting position, you will have the opportunity to work with complex enterprise level network when you are not assisting end-user IT issues.
In return CTM Professional Services will supply you with professional career development, technology training and a friendly, active and fun environment to work in. Our methodology is to work hard and play hard to succeed.
This is a permanent position and candidates wanting contract roles need not apply.
Mandatory Skills
Required Technology Experience:
Knowledge and experience with at least two (2) of the following technologies:
As part of our 24/7 helpdesk, your shift will be rostered between Mon-Sat 7AM-10PM, with an on call phone being rostered every week.
Position is remote, but travel to the London, Manchester and Leeds area a few times a month is required. During the first few weeks of the job, if you are based in the north, you must be in the Leeds office for one month. CTM has a dedicated office in Manchester and coworking spaces in Leeds and London if you prefer onsite work. Professional level multilingual skills are a plus.
Job Types: Permanent, Full-time
Salary: £19,000.00-£29,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Work Location: Hybrid remote in Manchester
Application deadline: 19/10/2023Expected start date: 23/10/2023
Job tags
Salary
