Commercial Debt Strategic Manager

Location

Stroud, Gloucestershire | United Kingdom

Job description

About The Role

The Commercial Debt Manager – Strategic will be responsible for leading a team of Strategic Debt Specialists. Strategic accounts are high value and relationship managed these customers are usually have a large portfolio of MPRN’s This role requires proven experience managing senior stakeholders within Commercial Strategic Energy Debt, this is critical to our ongoing success. Reporting directly to the Head of Commercial Debt, you will lead on all Strategic Commercial Debt management activities up to Enforcement, working closely with B2B colleagues.

What you will do…

• Lead the Strategic Debt function of Strategic Debt Specialist ensuring team size/structure and capability remains fit for purpose.
• Preparing and reviewing performance against Commercial Strategic Debt, working closely with Head of Debt on key targets/parameters.
• Provide critical information to New Business Growth panel discussions, Support the Performance & Development Manager on senior calls for Go/No go decisions.
• Leading on all Strategic debt reviews with customers (can be at a senior/ Board level), ensuring actions are captured and followed up.
• Weekly customer calls to manage relationships at a senior level, this may also be a customer visit to site.
• Presentations & communication of Key information i.e., Customer, Growth, to a broad group of senior stakeholders
• Manage complex data reconciliations & queries to support cash collection, this includes establishing root cause & taking ownership to resolution.
• Work closely with the Data team & AR to ensure that requirements on cash allocation for Collectives are fit for purpose.
• Identification of bad debt and high risk to Performance & Development Manager & Escalations Manager
• Leading on activities that ensure all key business processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
• Co-ordinate and lead internal Debt recovery discussions for Strategic accounts, working closely with Commercial partners/CX & Sales to ensure alignment.
• Working closely with the Training & Development Lead to ensure Commercial strategic Debt processes and procedures are updated and remain in line with legal/regulatory/compliance requirements.
• Ensure key system changes & implementations impacting Strategic Commercial Debt are fit for purpose and work effectively.
• Ensure the effectiveness of quality of Data to support collections process.
• Create and maintain a positive learning environment that empowers and develops your team.

About You

Knowledge, skills, and experience:

• You will have at solid, proven experience working in a collection’s environment, ideally from an Energy background.
• Operate at a senior level and able challenge senior stake holders. i.e., Growth Panel
• strong commercial awareness and a proven deep understanding of the energy industry and the factors that affect it, including customer behaviour, market trends, and regulatory changes.
• Be able to create & present information to strategic customers at senior level this may also be on a face-to-face basis.
• Be an experienced leader of B2B Debt management in large complex organisations, with a proven record of driving improvement in Debt recovery.
• You will be highly numerate, analytical, and able to manage complex data issues, identify and analyse trends.
• Understand OFEGM regulations for Strategic Debt.
• Have a consistent record of engaging efficiently with internal & external stakeholders at senior level.
• Taking ownership of recommendations and presenting to senior members to gain by in.
• You will have a proven ability to analyse & critique existing debt management processes/protocols and identify areas for improvement.
• You will be a highly driven initiative-taker with the ability to influence business colleagues in the pursuit of Debt recovery.
• You will be highly organised, with an ability to plan, co-ordinate, influence and present to cross functional working groups at various levels.
• You will be part-qualified or studying for a recognized Credit Management qualification (e.g., CICM)
• Advanced excel skills required in order to manage, manipulate, and analyse complex data sets.
• You will be competent in using all other Microsoft Office packages (i.e., primarily Outlook, PowerPoint, Word)

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including gym, shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

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