Service Desk Team Leader

Location

Norwich, Norfolk | United Kingdom

Job description

The following skills and experience will be required and are essential for the successful candidates: The role requires the active participation in the development of the Service Desk working methods, process, procedures, polices and strategies to enable the provision of outstanding service to the Trust. Actively proposing policy / service changes that will impact beyond own area and implements policies for own area. Expected to propose and help implement changes to user working practices and procedures. Creates, maintains and organises all Service Desk (first line) support activities; to include, planning and organising complex activities, requiring formulation and adjustment of plans against a variable inbound workload against a backdrop of constant interruptions. Initiates plans and modifies Service Desk work programmes to meet Trust requirements. The Service Desk Team Leader must possess excellent communication skills and understand the importance of providing outstanding customer service, while working efficiently and professionally under pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open calls. Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Job tags

Salary

£35.39k - £42.62k per annum