Domestic & General Group
Location
Wimbledon, Greater London | United Kingdom
Job description
Commercial MI Analyst
The Vacancy
Location: Flexible working with visits to our offices in Wimbledon or Nottingham (flexible on home office location)
Contract Type: Permanent
Hours: Full time (35 hours per week)
We are excited to announce that we are on the lookout for a Commercial MI Analyst to join our Group MI team here at Domestic and General. As a Commercial MI Analyst, you will closely with The Group MI team to produce the reporting throughout the business, to our clients and up to board level to aid business decision making and to understand performance & trends.
Reporting to a Senior MI Analyst, this role will play a key part in delivering a combination of scheduled and ad-hoc reporting to the rest of the organisation on behalf of the MI team. The workload features tight deadlines and the delivery of purpose-built analyses.
About the role:
Production of client and internal reports
Updating, producing and checking existing reports within specific time periods in order to meet service levels with a high degree of accuracy.
Creating reports both for clients and internal purposes according to specific requirements.
Monitoring data quality and acting upon findings
Work with colleagues within MI to support and ensure continuous improvement, inline with business requirements.
Work closely with MI colleagues to jointly ensure single source of the truth data sources are agreed and utilised
Management information and data analysis
Extract interrogate and analyse data to support business and underwriting decision making.
Providing analysis on an ad-hoc basis for management in other departments and external clients
Effective stakeholder management and communications
Proactively liaise with key stakeholders in other departments to agree the structure and frequency of new requests and any future MI needs
Build and maintain effective and authentic working relationships with Partners, identify and remove causes of conflict and help foster a one-team approach to service delivery
Build and maintain working relationships with colleagues in the MI Team to ensure accuracy of work and play a key part in ensuring our processes are governed to a high standard
Ensure all relevant information is briefed to the appropriate stakeholders in a timely manner. Deliver messages, whether positive or challenging in a constructive manner.
About You:
This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.
In addition, you will have:
Knowledge of our contact centre’s KPI’s/KRI’s, dashboards and scorecards
Systems knowledge of Microsoft Office in particular Excel, Cognos planning, SQL and Power BI
Ability to respond quickly to deadlines
Effective and confident communicator at all levels
Attention to detail
Strong analytical and MI language skills
Passion with driving results
Ability to influence others and challenge where applicable.
Able to develop good working relationships with the Business based on respect for own expertise.
Strong decision making and judgement, escalating where appropriate.
In addition to the above, you’ll also be used to working in a fast paced, agile team environment, who can deliver against tight and changing deadlines and priorities. You’ll be an effective team player with working knowledge of contact centre, data management, KPI’s and dashboards.
This is a fantastic opportunity to be part of a high performing team whilst playing a crucial role within our MI function. You’ll be encouraged to stretch and challenge yourself within a dynamic environment whilst being innovative and look for new ways of working.
In return, we offer:
Competitive salary and discretionary bonus
Copy finance – Have interest in Financial qualification, such as CIMA
25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
Training opportunities as well as clearly defined career progression
Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
Attractive company pension scheme
Life assurance – employer funded cover of 4x basic salary
Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
Salary Finance – access to savings and borrowing through payroll
Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
Travel Loans – interest free loans to help spread the cost of annual travel tickets
Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
The Company
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
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