UK Customer Service Adviser
Location
Sutton, Greater London | United Kingdom
Job description
The successful UK Customer Service Adviser will partner with one of the regional sales teams to create and communicate estimates and orders for that region, answer customer enquiries and become embedded in that regional sales team. This will involve attending regional team meetings and business events away from the office and may involve an occasional overnight stay.
The role will involve:
- Ownership of the customer journey through our business, from enquiry to estimate to order and into delivery and after-sales support.
- Answer all types of customer enquiries and resolve wherever possible, taking ownership of the enquiry and taking a proactive and positive approach to customer care ensuring satisfaction.
- Become part of one regional sales team taking a lead on loading estimates and orders onto the ERP system (Syteline) in a timely and accurate manner.
- Manage requests for remedial works to understand the cause of the issue and recommend the necessary action.
- Promote and maintain excellent customer relationships, adopting a customer focused approach.
- Support the continuous improvement of Customer Service to ensure the service continues to meet and exceed customer and business needs.
- Support the Customer Service Manager in monitoring lead times and scheduling open orders within the order book.
To be successful in this role of UK Customer Service Adviser we would love to speak to anyone who has experience of:
- Demonstrates high attention to detail when working at pace.
- Is professional, well-organised and remains calm under pressure.
- Has a solution orientated, can-do approach
- Is a clear, considerate and concise communicator.
- Works well as part of a team whilst using initiative and taking personal accountability.
ACS are recruiting for a UK Customer Service Adviser. If you feel that you have the skills and experience required in this advertisement to be a UK Customer Service Adviser, please submit your CV including an outline of your experience as a UK Customer Service Adviser It is always a good idea to include a covering letter outlining your experience as a UK Customer Service Adviser with your application as this will enhance your chances of selection and improve your prospects of landing the UK Customer Service Adviser role you desire.
Job tags
Salary
£20k - £30k per annum
