Employer Engagement Coordinator
Location
Co. West Midlands | United Kingdom
Job description
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Employer Engagement Coordinator
Home Based – with national travel
Full Time, Permanent
£27,000 + £33,000 + Company Car
At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.
We aim to not just be a best-in-class training provider but to also provide renowned services and solutions from the wider Serco in supporting our partners and training providers to deliver their priorities and achieve their goals. Serco Skills and Training Services (STS) was formed in October 2023 to provide high quality government funded and commercial training solutions, and services to government departments, authorities, employers, and citizens.
The Employer Engagement Coordinator is a key role for the future success of STS, developing and retaining national and regional employer relationships to support recruitment of employer sponsored leaners onto skills programmes, to support job outcomes for unemployed learners, and to secure employer support and commitment for bids.
STS is a new function within Serco, as such the postholder will work in a ‘start up’ and fast paced environment. As such this role presents a fantastic opportunity to be part of something new, and to shape the future.
Key Accountabilities
- Follow up on employer web enquiries for training, making contact with employers within two working days
- Follow up on employer referrals/leads passed from Regional Sales Teams and Referral agencies, making contact with employers within two working days
- Conduct business needs analyses with employers to understand their needs and to identify where STS can support
- Achieve target levels of recruitment for employer-sponsored learners in our target sectors and programmes (apprenticeships, commercial courses, Adult Skills programmes)
- Understand learner demand for vacancies, and proactively source employers recruiting for vacancies that match the skills of unemployed learners
- Develop and maintain key employer relationships to secure job opportunities and guaranteed interviews for our learners
- Work collaboratively with the Delivery team to pre-screen learners to assess suitability for vacancies and create candidate shortlists and candidate profiles for employers recruiting
- Arrange and confirm interviews with employers, feeding back to candidates and delivery teams following interview
- Feedback to delivery team on candidate progress into vacancies
- Maintain a good understanding of the local and regional labour market for informed operational delivery
- Work with employers to gather evidence to support outcomes (interview confirmations, job offers, and starts)
- Support the Employer Engagement Manager to plan and host employer events and webinars to promote STS's services and to raise brand awareness
- Regularly attend business network events and job fairs to increase STS’s industry presence and to develop positive working relationships with stakeholders and employers
- Work with Marketing & Communications to develop high-quality case studies to celebrate customer success
- Undertake such other duties as may reasonably be required commensurate with the level of responsibility.
What I need to do the role
- Previous experience and successful track record in commercial recruitment, sales, business development or employer engagement
- Experience of employer engagement/account management in the adult skills sector
- Experience of working in a performance target driven environment.
- Good knowledge of local labour market and growth sectors
- Proven ability to build collaborative, professional internal and external relationships
- Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
- Experience of delivering CEIAG within an education and skills environment desirable
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What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£27k - £33k per annum
