NHS Jobs
Location
Epsom, Surrey | United Kingdom
Job description
To assist the doctors and other clinicians in delivering a high quality service Receiving and directing patients on arrival in a courteous and efficient manner, adhering to Covid-19 guidelines Answering general enquiries, explaining processes, responding to Footfall requests Review and action Docman tasks in a timely manner Working with the clinical staff to ensure that their clinic is prepared the night before, i.e. printing of blood forms Answering telephone calls coming into the surgery and responding to callers as appropriate Receiving and recording requests for home visits and messages for the doctors and nurses Seeking patient information and results from hospitals and other organisations Providing results to patients in a sensitive manner Book transport for patients having to attend hospital appointments Initiating computerised prescriptions as requested by patients Entering patient data onto the clinical system Contacting/chasing patients as requested by the Clinicians. Booking of appointments Photocopying Contacting outside agencies in a professional manner by telephone, email or letter Taking ownership / responsibility to investigate patient enquiries in a timely manner and feed back the outcome You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team To provide cover for colleagues absences To represent ICP to any external visitor to any site in a professional, friendly and caring manner
Job tags
Salary
£10.42 per hour
