Ecommerce Trading Manager

Location

Banbury, Oxfordshire | United Kingdom

Job description

THE OPPORTUNITY

We have the exciting opportunity to join our innovative Ecommerce team as Ecommerce Trading Manager.

You will make an impact through taking responsibility for the customers' onsite experience, optimising touchpoints at every opportunity. You will ensure that the onsite journey is relevant, succinct and on-brand whilst providing consistent optimised product content and up-to-date service information. You will work closely with the Sales, Marketing, WebOps and Merchandising teams to ensure we provide the best experience for our customers at all times.

Using the trade calendar and daily trackers, along with 3rd party analytical tools, you will constantly execute plans, monitor performance and enhance onsite sales to achieve agreed targets including AOV, conversion and sales revenue, reporting progress to the wider business.

If you are an experienced Assistant Ecommerce Trading Manager or an established Ecommerce Trading Manager looking for a dynamic, fast-paced business to join who has a strong commercial acumen, this may be the perfect opportunity for you!

This is a hybrid role meaning you'll be based at our Head Office in Banbury, Oxfordshire 2 days a week on average, this may flex up or down dependant on business needs and you will have flexibility to work from home for the remainder of the week.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. 

HOW YOU'LL CONTRIBUTE

• Managing the day-to-day trading and optimisation of the sites and take responsibility for KPI’s including AoV, Conv, UPT and sales revenue
• Working with the Senior Trade Manager to plot out annual, monthly and weekly targets, ensuring awareness within your team and optimising the site to achieve these
• Collaborating with key stakeholders to execute the trading calendar onsite, ensuring alignment with the marketing team so the site is complimenting any activity, content is SEO optimised and that the journey for the customer is relevant and optimised
• Managing seasonal and individual product launches and onsite identity, ensuring taxonomy is updated in line with activity
• Working with product teams to understand key product USPs and communicate these onsite with photography, videography and copy
• Ensuring data informs your decision making at all times. Through the use of analytical tools such as GA4, LookerStudio and Content Square. You build reports and dashboards, providing actionable insights to the team and the wider business
• Working closely with Customer Experience team to ensure they are aware of all trading activity. As well as assessing customer feedback and driving changes from both positive and negative reviews
• Always being aware of key competitors, their products and trading activity  

THE TALENT YOU'LL BRING

• Excellent eCommerce experience gained within a consumer environment, preferably in fashion, jewellery, gifting or accessories
• Commercially aware and focused at all times
• A proven track record of project and people management
• An ability to communicate well and influence conversations
• An excellent organiser and planner
• Strong analytical thinker
• Build relationships, manage stakeholders and drive business direction
• A self-starter, able to work autonomously and within a team
• Accountable by nature with the desire to make an impact
• Positive, confident and inspiring manager and leader
• Awareness of website development processes, UI/UX design and SEO
• Knowledge of eCommerce platforms, ideally with experience of Magento 2

PERFECTLY PACKAGED

• A salary of Circa £50,000 dependant on experience 
• 25 days holiday rising to 27 with length of service, plus bank holiday
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our  benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further 
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.   

Job tags

Salary