Location
South West London | United Kingdom
Job description
Account Manager – Brand New Contract – South West London - up to 80K
Are you an experienced hard services Account Manager?
Do you live in South West London and are fed up with the daily commute into the City?
If the answer is yes to the above, then this might be the role for you?
One of the leading names in the commercial building maintenance industry is looking to recruit an Account Manager to look after a brand new contract based in the South West London area.
The contract is based on a large estate with multiple buildings and they are looking for an Account Manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team.
The role will also be reporting directly to the Regional Ops Director and will be responsible for managing the full hard services contract.
The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:
- Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the contract responsibilities.
- Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are met.
- Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
- Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as necessary.
Applicants for this role must be able to meet the following criteria:
- Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
- Proven experience and involvement in managing hard services maintenance businesses.
- Experience of managing hard services across a large estate.
- A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
- Must be a team player committed to working in a quality and professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.
Job tags
Salary
£80k per annum
