Call Centre Operative

Location

Epsom, Surrey | United Kingdom

Job description

Overview

Location: Epsom

Salary: £7.00 an hour

Purpose:

To answer all calls and advise residents on works to being carried out, and book appointments as necessary. Pass on calls throughout the business and answer enquires

Nature and Scope:

Our client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind.

Responsibilities:

• Obtain client information by answering telephone calls and verifying information.
• Resolve customer problems
• Take notes of conversations and record on the internal company IT System
• Escalate or pass through calls to the appropriate personnel
• Any other duties as may reasonably be requested by the Call Centre Team Leader or Call Centre Manager

Job tags

Salary

£7 per hour