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Customer Experience Manager


Mosscare St Vincent's Housing Group Limited


Location

Greater Manchester | United Kingdom


Job description

Greater Manchester – Agile  

Hours of Work: 35 per week 

Closing date: 15th March 2024 

 

We are looking to recruit an experienced Manager with fantastic customer service skills to join our established team.  

Reporting to our Head of Customer Experience as a Customer Experience Manager you will ensure a cohesive and positive customer focused experience for tenants, from first point of contact through to resolution, through the effective management and leadership of both the Service Centre and Planning Teams. 

At MSV Housing we’re committed to making sure our customers have good quality safe homes and this role is key in making this happen. Supporting the Head of Customer Experience, you will be responsible for managing the Service Centre & Planning Team to deliver a customer focussed first point of contact service.   

 

What will you be doing;  

 

What we are looking for;  

 

We offer a range of great benefits including:  

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. 

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Rick Bartlett, Head of Customer Experience on 07917 745 455. 

Interview dates are to be confirmed, interviews will be carried out  throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.   

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.  


Job tags

Permanent employmentWork at officeWork from homeHoliday workFlexible hours


Salary

£47.57k - £50.46k per annum

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