Head of Customer Experience (Retail)

Location

Abroad | United Kingdom

Job description

• Develop and implement customer experience strategies and initiatives.
• Lead and motivate the retail departments to deliver excellent customer service.
• Lead the mission to achieve a seamless customer experience using highly developed influencing skills
• Collaborate with other departments to improve the customer journey.
• Evaluate customer feedback and utilise data to enhance customer experience.
• Leverage the power of data to ensure all interactions are tailored and where possible anticipated and personalised.
• Identify opportunities for growth and innovation in the retail sector.
• Manage relationships with key stakeholders.
• Ensure compliance with industry standards and practices.
• Contribute to the company's strategic planning and development.

Job tags

Salary

£70k - £80k per annum