Bluetownonline Ltd
Location
Newcastle upon Tyne | United Kingdom
Job description
Job Title: Trainee Consultant
Location: Newcastle Upon Tyne
Salary: £22,000 per annum
Job type: 12 Months Fixed Term
Who Are We?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement.
Here's why;
The Role:
As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024.
Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.
This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.
This position is based in our Team Valley office in Newcastle upon Tyne.
Knowledge, Skills & Experience;
To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:
Application Criteria:
Benefits:
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.
Job tags
Salary
£22k per annum