Merlin Entertainments
Location
Chertsey, Surrey | United Kingdom
Job description
Guest Experience Duty Manager
What will I do?
Supporting and leading the team in creating memorable experiences for our guests and dealing with on the day feedback.
You will be overseeing the Guest Experience operation
Deal with escalated guest feedback and enquires on the day
Assisting guests with accessibility enquiries
Monitor our resort KPI’s to share with the wider resort.
An ideal candidate would:
Ability to self manage and use initiative to prioritise tasks
Previous Duty manager experience and / or coaching a team
Strong Communicator
Ability to drive initiatives, motivate and coach team members to achieve great results
Confidence to challenge others when necessary
Adaptable to given situations and circumstances which may arise
To suggest and encourage idea within the team to help the department operations improve.
Proficient IT skills in particular Microsoft Word and Excel
Ability to learn systems and new processes quickly.
The rate of pay for this role is £11.42 per hour, on a Seasonal FTC contract running from now until November 2024.
· 20 FREE tickets to any Merlin attractions worldwide
· 25% discount in our retail shops and restaurants
· Opportunities to develop and have a longer term career in Merlin
· Free bus from Staines station to the Resort for all employees
· 40% discount online off LEGO, and much more!
Job tags
Salary
£11.42 per hour
