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Location

Banbury, Oxfordshire | United Kingdom

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Job description

About the role:

Being a Post Office Team Leader with Coop Midcounties means you get to lead and inspire your team to make a positive difference. Here you will be part of business that puts people at the heart of everything they do. 
What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.

As a Post Office Team Leader, you will:

•Act as a role model for your team to ensure customers have a fantastic post office experience whilst adopting an approaching and friendly manner 
•Motivate and support your team to achieve results and provide them with feedback to learn and improve, all while leading by example
•Support the Branch Manager with the teams induction, training, development and coaching 
•Take responsibility for opening and closing the Post Office and be a key holder 
•Work to maximise sales opportunities whilst still satisfying the customers needs 
•Familiarise yourself with the products we sell and services we offer to share knowledge with customers 
•Ensure customer complaints are dealt with politely and professionally 
•Be actively involved with social initiatives and volunteering hours to support your local community

Who are we looking for?

To be a successful candidate for this role you will need: 

•Excellent ability to provide customer service and a passion for providing customer care 
•Previous supervisory or team management experience 
•A natural ability to listen, interact and communicate with customers
•Flexibility to work a range of shifts including evening and weekends
•Confidence and a friendly, approachable nature 
•Passes in English and Maths (GCSEs or A’ levels).
•Ideal, but not essential, Retail apprenticeship level 2 or 3

What can we offer you?

Your Co-op offers benefits from a wide variety of businesses, such as Food, Childcare, Utilities, Travel, Healthcare & Post offices, giving colleagues an opportunity to work across all these sectors and to benefit from the services offered by these businesses. 

We offer a wide variety of company benefits and discounts, as well as enhancements to statutory rights, all of which can be explored in the booklet found on our Reward and Benefitspage!

Apply now to be part of Your Co-op! 

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Job tags

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Salary