Location
Plymouth, Devon | United Kingdom
Job description
Our client is looking for a Membership Administrator who will provide assistance to their Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.
Job details of the Membership Administrator:
- Salary: £21,500 - £23,500 p/a
- Hours: Monday - Friday 8:45am-5:00pm
- Company pension
As the Membership Administrator, there are three keys areas: Customer Service: - Acting as primary call-taker for all members, directing incoming calls as appropriate.
- Anticipate the customer’s needs and ensure expectations are always exceeded.
- Respond to enquiries in a timely and efficient manner.
- Assist with the completion of SSIPs or similar.
Sales: - Identify sales opportunities when communicating with their members, up- and cross-selling as appropriate.
- Outbound calling to members to generate new business opportunities.
- Assist in booking service reviews and meetings.
- Maintain a flexible, positive, can-do attitude and going above and beyond to exceed our customers’ expectations.
- Arrange and/or attend sales meetings with prospective new members.
- Liaise with new and existing members regarding contracts.
Administration: - Process training and consultancy bookings on their internal booking system.
- Liaise with their Service Support and Delivery teams, ensuring they deliver a first-class service all-round.
- Update and input records of all contact made on the CRM System.
- Run training reports for clients.
- Produce proposals for new work and other administrative tasks relating to front end sales.
- Monitor and follow GDPR requirements in regard to record keeping and confidentiality.
- Produce internal reports as required.
Qualifications and Experience needed as the Membership Administrator: - Proven experience in a sales and customer service role.
- Proven experience in an administration role, competent in MS Word, Excel and Outlook.
- Ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
- The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
- Excellent communication skills - both written and verbal - and attention to detail.
- Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
- General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
Benefits?- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- On-site free parking
- Referral programme
If this is of interest to you, please apply with your CV in word format or call Emma Hutchings at the Pertemps Plymouth office for more information.
Job tags
Salary
£21.5k - £23.5k per annum
