Electronics Field Engineer
Location
Lewes, East Sussex | United Kingdom
Job description
We are looking to recruit a Field Engineer to work for a family-owned business, based in Lewes. You will be joining a team of friendly and talented professionals in the Technical Support Department, at an exciting time of growth, technological and organisational change. You will be attending various customer sites around the UK for installations, repairs, surveys. When not on-site you will be based in the Lewes office answering technical questions and dealing with issues arising from the day to day activities of customers via email, phone and Teams.
- 40 hours per week (optional overtime available)
- Monday to Friday, flexible start/finish times when office based (start:7-9, finish: 3-5, 30 mins lunch-break)
- Full induction provided, as well as a company van with fuel card, tools, laptop, mobile phone and any required software
You will report directly to the UK After Sales Manager, and are likely to work with Sales, R&D Production staff as well as other members of the technical support team. You will work on several projects at any one time and be involved in several aspects of given project(s), ranging from hardware installation/retrofit, vehicle inspections, software updates and creating/modifying customer data.
Main Tasks and Duties:
- To carry out installations or retrofits of Hanover equipment at customer sites globally, where required.
- To provide first line phone support on all Hanover products.
- To carry out site evaluations and suggest improvements to best resolve customer issues.
- To create databases and media content for customers and agents for Hanover on board equipment using in-house software.
- To supply training to customers on various Hanover software packages in person, over the phone, online or via email.
- To attend meetings online, and in person at various locations.
- To carry out other duties as deemed necessary by the UK After Sales Manager.
Essential skills:
- Excellent standards of verbal and written communication.
- Able to work alone, or as part of a team, with a proactive and flexible approach to problem solving.
- Self-disciplined, good planning and organisational skills, methodical approach to complete tasks by deadlines.
- Experience with carrying out repairs on electrical, and electronic devices, such as soldering, cable repairs, Molex crimping, etc.
- Experience of driving for field work, you will hold a full-clean driving licence.
- Valid passport and able/willing to travel globally, as required (overseas travel and occasional nights away from home are required).
- Computer literate with a good understanding of Microsoft Office Packages and Windows OS, also to be comfortable using bespoke software packages.
- Keep a tidy and organised workspace, tools and equipment supplied are looked after and used responsibly.
- To follow all company policies and procedures including quality, environment, H&S and in the staff handbook.
Desired Skills:
- Knowledge and use of serial communication standards and protocols.
- Previous knowledge, or experience with Linx would be highly beneficial.
- Experience of electrical and electronic system design (e.g. Circuit Diagrams, wiring).
- Previous experience in a technical support role dealing directly with customer(s).
- Previous experience in public transport and/or manufacturing industries.
Benefits:
- Annual salary £35,000 – £40,000 per annum, depending on experience.
- Generous pension scheme (3% employee, 6% employer).
- Company van and fuel card, tools, laptop, mobile and required software.
- 24 days holiday per year, increasing to 27 days with long-service (5 years).
- Private medical cover (after probation).
- Two annual fully funded staff events (Summer/Christmas).
- Cycle to work scheme.
If interested please contact Lea, Brad or Jen on 01273 597999 (Monday to Friday 9:00am – 5:00pm) or apply with a CV below!
INDPO
Job tags
Salary
£35k - £40k per annum
