NHS Jobs
Location
Cambridgeshire | United Kingdom
Job description
Lead on implementing the Service Plan to achieve national performance standards, resilience standards, quality standards, targets, and objectives by: Contributing to strategic thinking on medium to long term performance improvement strategies. Lead on the co-ordination and delivery of operational performance improvement trajectories. Promote the EEAST' agreed vision, values, and organisational goals. Working with Trade unions to modernise working practices to improve efficiency. Work to foster an environment where statistical performance and clinical performance are seen as critically interlinked. Develop a customer focussed service delivery culture across the directorate. Contribute to the development of the annual service Contribute to the development and evaluation of EEASTs operational policy and procedures. Assist with the monitoring of the financial performance of the Service Delivery Directorate, and advice on the resource planning budget where necessary. Develop financial improvement plans in areas where Ensuring Service Delivery Performance is achieved by: Monitor daily operational performance against agreed standards and identify points where intervention is Monitor contract performance against agreed KPIs across whole directorate. Provide regular reports for the Head of Performance on all aspects of operational performance, providing recommendations for remedial actions required. Liaise effectively with EOC to ensure arrangements are in place to ensure effective distribution of resources across your operational area. Liaise effectively with the Head of Service Delivery to identify, develop and implement agreed service wide performance improvement strategies. Lead on performance recovery initiatives, being accountable for delivery across the service. Formally review sector complex level performance management systems and give written feedback to Liaise with the Business intelligence department to ensure that data is developed and presented in a timely and user-friendly format. Work with the Regional Resource Planning Lead to undertake regular reviews to determine the changes required in Resources in light of changing demand patterns. Collate performance management 'Best Practice' experience from local managers and share this best practice across the organisation. Promote the highest standards of patient care and ensure that Sector teams achieve the objectives of the patient care development strategy. Accountable to Head of Performance for delivery Deputise for the Head of Performance as and when required. Hear disciplinary and sickness hearings as required up to final warning level. Provide leadership and line management for the Regional Resource Planning Lead and the Sector Resource Planning Managers Acting as a coach and mentor to newly appointed managers and as a universal support to established managers. Undertake regular reviews of all direct reports provide constructive feedback on achievements and agreed objectives. This will involve, where appropriate, actively managing any poor performance. Assist Managers in the development of their teams to enhance both individual and collective performance. Coach new managers in performance management skills and act as an expert resource to established managers. Develop and maintain good relationships with key personnel at STPs, ICBs, other emergency services, local authorities, MPs etc. Use internal and external networks to promote the EEAST. Represent the organisation at regional and national forums and promote its image as a professional and progressive service. Promote and ensure best practice employee relations with particular emphasis on communications, equal opportunities, diversity, health & safety, and attendance management. Provide the appropriate escalation for employee relations within the service. Contributing to the delivery of high-quality patient care according to Trust standards, policies, and procedures by: Positioning and using the EEAST systems and processes to audit and demonstrate clinical care and quality governance as required; Support the Head of Service delivery with the investigation of serious complaints, disciplinary matters, grievances, and Serious Untoward Incidents, providing expert judgement in response. Lead on learning from incidents, identified remedial action and service improvement. Ensure the cascade of learning throughout the Ensure appropriate support is in place for staff to reflect on performance and be aware of how they contribute to this, Monitor compliance against complaints targets and instigate corrective action as required. Provide advice and guidance to Managers regarding the investigation of serious complaints. Demonstrating dynamic interactions by: Managing ongoing relationships with external agencies to maintain collaborative working; Engaging with key stakeholders, sector management teams and Trade Unions to optimise service delivery; Demonstrating that the EEAST delivers its contractual obligations and represents value for money; Leading on the engagement with key stakeholders to maximise the Trusts forecasting and planning function, working to identify and maintain relationships, expectations and make improvements. Liaise regularly with the Head of Performance and Head of Service Delivery to assess and plan how strategic plans can be translated into operational delivery plans. Ensure all performance reports and statistics are maintained from the workforce management software, ensuring effective, efficient, and accurate management of data and reporting Ensure compliance with Data Protection and Freedom of Information legislation. Lead on the Trusts Performance Analysis and ensure that supports the delivery of high-quality care and cost-effective patient care. Disseminate information to all relevant parties and take actions within scope as Support dialogue with commissioners regarding performance issues and improvement programmes, ensuring continued engagement and assurance is
Job tags
Salary
£58.97k - £68.53k per annum
