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Location

Birkenhead, Merseyside | United Kingdom

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Job description

My client is one of the leading providers in insurance and legal services with multiple offices across the UK and they are looking to recruit a Recoveries Court Team advisor to join their expanding team.


You will manage a caseload of RTA recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.



Key Duties & Responsibilities

• Responsible for a high-volume caseload of recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.
• To ensure that the case management system is used and always updated.
• To use all communication mediums to ensure that cases are progressed as quickly as practicable.
• To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
• To identify early those cases where proceedings would be tactically beneficial to litigate and to pass to the recoveries Litigation team as soon as possible.
• Take a practical but commercial approach to settlements and advising clients as to risks.
• To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity.
• To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed.
• Perform to a high level in a target orientated environment.
• To undertake any other tasks as deemed relevant and reasonable by the business.

Experience & Knowledge

• Previous experience of dealing with customers or other stakeholders in a customer service environment
• Excellent negotiator with strong communication skills
• Competent working with a case management system and good knowledge of MS Office
• Good attention to detail and organisational skills
• Focus on delivering quality service to clients and the firm.

Benefits

• 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives.
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments.
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools.
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues.
• Dress for your day policy

If you are looking for a new challenge and an opportunity to work for a leading firm that truly value their employee’s development, please forward an up-to-date copy of your CV to [email protected] or call Chris on 0161 914 7357 for an informal discussion.


Additionally, refer a friend or colleague to us and receive £500 in vouchers if we assist them in securing a new career. Terms apply.


Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market, and law firms looking to recruit a refreshingly different recruitment experience.
You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and legal news and to keep up to date with current vacancies.

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Job tags

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Salary

£21k per annum