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Location

Widnes, Cheshire | United Kingdom

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Job description

About The Role

Like to chat ?

Want to help people develop their careers ?

 

Community Integrated Care is looking to recruit a Qualifications and Leadership Administrator   to join our amazing Learning and Development team based in Widnes on a full time fixed term contract until November.

What is The Deal for you?

• Flexibility!  You can work your hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.
• Location:   You need to be based in the NW ideally around the Widnes area as this role is primarily based in Old Market Court, Widnes. There is some requirement to travel infrequently to support the delivery of leadership development programmes across the UK.
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible : You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible. 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

About You

You will play a vital role in the leadership, qualifications, and apprenticeships department by maintaining and updating all relevant databases and ensuring that we keep excellent records. You provide a high quality, efficient, and effective leadership and learner offering which supports succession planning, retention, and colleague development and meets all our contractual, regulatory, and organisational requirements.

To be the first point of contact for internal and external stakeholders (learners, colleagues, venues, qualifications providers) for queries, requests, appointments/meeting, taking action to resolve or escalate issues as necessary to ensure the delivery of an accurate, efficient, and high standard of customer service.

 

Day to Day (list not exhaustive):

 

• You will be maintaining relevant internal and external databases, evidencing qualification completion in accordance with regulatory requirements.
• You will lead the coordination of leadership events, activities and meetings as required ensuring a positive delegate or learner experience.
• You will provide guidance and support to colleagues on how to navigate our leadership and qualification processes so that they feel confident and supported.

Working for Us

Our ideal candidate

• Proficient in the use of Microsoft Office 365 applications, particularly the use of MS Excel (for data collation, tracking, and analysis) and MS Word (for reporting).
  
• Experience in a customer service role working within a fast-paced HR/People department
• Experience of keeping accurate records

Prior experience in a similar role is not required, however knowledge or experience in the following would be beneficial:

 

• Knowledge of or experience working with a learning management system or other databases
• An understanding of Scottish Vocational Qualifications (SVQs), Apprenticeships, Modern Apprenticeships and other qualifications
• Experiencing coordinating events, booking venues, communicating requirements to delegates

Please note, If you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

 

We’re really proud to be a  Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

 

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us – and 28 is an excellent score compared to other organisations!

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Job tags

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Salary

£22.37k per annum