Customer Experience Administrator Apprentice
BGRP LTD
Location
Cramlington, Northumberland | United Kingdom
Job description
What you will do in your working day
- Delivering outstanding customer service over email and telephone
- Providing proactive and commercial account administration
- Administration of 3rd party channels and internal systems
- Recording and tracking 3rd party channel metrics and escalating where necessary to ensure channel compliance and fantastic delivery for the customer
- Maintaining an accurate customer database for business development purposes
- Communicating effectively and liaising with other departments to solve problems or answer customer queries
- Administering of returns and process accurate refunds
- Monitoring online payment details to reduce risk of fraudulent orders
- Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
- Coordinating order fulfilment
The training you will be getting
- Your apprenticeship training will be a fully work based learning programme across 18 months
- Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Customer Service Specialist
What to expect at the end of your apprenticeship
Full time role potentially available upon completion of apprenticeship. Due to the growth of the organisation there is potential progression with in various departments as and when the opportunity arises.
Job tags
Salary
£15k per annum
