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Location

Evesham, Worcestershire | United Kingdom

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Job description

Repairs & Maintenance Customer Service Team Leader with a strong background in team leadership, a passion for delivering outstanding customer service and excellent communication and database management skills is required for a well-established housing association.

SALARY: £33,660 per annum + Excellent Benefits

LOCATION: Hybrid working from the office in Evesham, Worcestershire, West Midlands and from home - with some travel to other sites when required

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Repairs & Maintenance Customer Service Team Leader with a strong background in team leadership, a passion for delivering outstanding customer service and excellent communication and database management skills.

Working as the Repairs & Maintenance Customer Service Team Leader you will be at the forefront of providing an outstanding service to customers.

As the Repairs & Maintenance Customer Service Team Leader you will manage the Repairs Officers, ensuring all repair requests via phone and email are handled efficiently and accurately.

DUTIES

Your duties as the Repairs & Maintenance Customer Service Team Leader include:

• Overseeing the Repairs helpdesk, providing precise information to tenants and colleagues

• Collaborate with the Complaints team to address repairs complaints, disrepairs, and compliments within deadlines

• Produce and present reports on key performance areas

• Manage financial aspects with contractors, ensuring a smooth process and policy adherence

• Ensure team members are trained, equipped, and motivated to perform at their best

CANDIDATE REQUIREMENTS

• Extensive experience in a team leadership role

• A passion for delivering outstanding customer service

• Efficient information compilation

• Database management skills

• Excellent communication skills, both oral and written

• Able to navigate the challenges of a busy work environment

• Exceptional attention to detail

• Ability to manage conflicting priorities under pressure

• Commitment to teamwork

BENEFITS

• Flexible & hybrid working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11864

Full-Time, Permanent Team Leader, Property Maintenance Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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Job tags

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Salary

£33.66k per annum