California Creative Solutions Inc.
Location
Ash, Surrey | United Kingdom
Job description
Position : IT Specialist
Location : Quantico VA/JEH Washington DC
Position Requirements
Install desktops portable computers peripherals and software products for networked
classified and unclassified and standalone environments.
Detect diagnose research solutions and resolve desktop and portable computer software and
hardware failures.
Provide users with information guidance and instruction on use of desktop and portable
computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned in compliance with policies governing the administration
utilization and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize troubleticketing software for opening/updating/closing tickets in a timely and
appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone electronic communications or in
person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers
printers multiprinters and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations
and new buildings/locations.
Ability to lift up to 50lbs must be physically able to walk squat bend twist lift crawl under
desks reach out and above head carry items push and pull carts loaded with equipment.
Job tags
Salary
