Customer Service Advisor

Location

Huntingdon, Cambridgeshire | United Kingdom

Job description

Are you seeking a Monday to Friday Customer Service role?
Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience?
Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm / 9.45am-6.00pm Monday to Friday.
Responsibilities
As Customer Service Advisor, you will be responsible for:-
Taking inbound customer calls
Assessing customer needs
Transferring the call to the correct internal team for assistance & resolution
Responding and dealing with customer emails
Reporting any complaints / problems to management team
Working to SLA's and call handling targets.
You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges.
Dealing with incoming and outgoing post
Providing administrative support
Booking meeting rooms
Updating company database & company documentation.
Skills required
To be considered for our Customer Service Advisor vacancy it is essential that you have:-
Excellent clear and concise communication skills.
Friendly & professional telephone manner.
You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers.
Benefits
Salary £20,500, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits
Send your CV now for immediate consideration.
Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Job tags

Salary

£20.5k per annum