Housing Assistant

Location

Edinburgh | United Kingdom

Job description

Venesky-Brown’s client, a public sector organisation in Midlothian, is currently looking to recruit a Housing Assistant for a 6 month contract on a rate of £14.47/hour PAYE. This role will be based in the office.

 
Responsibilities:

 
- Act as the main contact point and co-ordinator of telephony contact for the Housing Services Team.
- Interview and assess customers when accepting housing applications to the Common Housing Register.
- Explain other housing options / tenures available, as per the organisation’s web based housing options guide.
- Explain the organisation’s online house exchange service (Homeswapper).
- Make referrals to other external services and other departments.
- Accurately and timeously process housing application forms.
- Assess housing applicants’ needs, including points calculation and list categorisation, in accordance with the organisation’s Housing Allocation Policy. Collate this information for checking by another team member.
- Maintain the organisation’s Common Housing Register, review housing applicant circumstances annually.
- Update change of circumstances for housing applicants and notify other teams.
- Upload photographs to Homeswapper website. Determine eligibility of requests to swap houses and request tenancy reports. Refuse applications where appropriate.
- Approve applications for garage lock ups, garage sites, maintain and review waiting lists and allocate when available. Update Capita Housing system and notify technical staff when available to allocate.
- Ensure all necessary paperwork is obtained and notes added to operating systems for audit purposes, performance monitoring and statistical reporting.
- Create spreadsheets where required to monitor service improvements and provide performance information to customers.
- Develop and maintain links with other service providers and services dealing with individuals eg social work, education, property services and external agencies eg police, tenancy support services, housing associations & local authorities.
- Assist the Housing Services Team Leader and Housing Officer Team to discharge duties as required.
- General office duties, collection and delivery of mail, order stationary, organisation of various meetings and subsequent distribution of minutes as required.

 
 
Essential Skills:

 
- 2 Highers, including English, or SVQ equivalent combined with necessary experience.

 
Desirable Skills:

 
- A diploma in Housing Studies is a desirable qualification.
- It is desirable for the jobholder to have previous experience working in the Social housing sector along with being able to demonstrate they have knowledge of housing options available and Local Authority’s policy and procedure and a range of intervention for social needs of tenants. However applications will be considered from candidates with an experience of admin job roles and a willingness to learn about the sector on the job.
- If the jobholder does not meet the educational criteria, they will have to evidence they have the capacity to meet the educational standard for example Homepoint.

 
If you would like to hear more about this opportunity please get in touch.

Job tags

Salary