Apprentice Business Administrator- Reception Team THE LONG STRATTON MEDICAL PARTNERSHIP

Location

Long Stratton, Norfolk | United Kingdom

Job description

What you will do in your working day

The purpose of the role is to provide an effective and efficient administrative service and reception support to the business, whilst undertaking administration training.

The successful candidate will be expected to provide the highest level of customer service to our patients both on the phone and face-to-face, as well as providing a support role to the whole surgery team.

Main duties include:

• Reception duties- being the first point of contact for patients over the phone
• Divert calls and take messages, ensuring accuracy of detail and prompt, appropriate delivery
• Enter patient information onto the computer, as required
• Send messages requested for home visits, ensuring careful recording of all relevant details
• Deal with all general enquiries, explain procedures and make new and follow- up appointments

The training you will be getting

For the full apprenticeship, learners will complete:

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills in English
• Level 2 Functional Skills in maths

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

What to expect at the end of your apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop following their apprenticeship.

Job tags

Salary

£10.3k per annum