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Location

Salford, Greater Manchester | United Kingdom

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Job description

Forest Sofa in Salford are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service Practitioner qualification which will take approximately 17 months to complete.

Job duties will include:
• Supporting customers through the buying process in our showroom, on the phone and via email.
• Entering new orders
• Track and file delivery notes for customers fabrics arriving
• Providing updates on live orders working through production
• Deal with customer queries or complaints
• Produce quote documents and collect payments from customers
• Allocate any of your customers returns coming back into the building
• Help the wider sales team with any other queries

Requirements:
• Strong organisational and communication skills to deliver great customer service in a confident manner
• Computer literate – including Microsoft Office, Google Docs, & email
• Excellent timekeeping skills
• Customer Service experience preferred
• A can-do positive attitude
• Desire to learn and develop.
• Good focus and attention to detail

Grades:
• Grade 4 / Grade C in Maths and English

Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£195.36 per week