AtkinsRéalis
Location
Epsom, Surrey | United Kingdom
Job description
AtkinsRéalis delivery of its IT is via a function called Group IS. Our Group Information Services (Group IS) business is made up of digital, user service, technology and project management experts, working across multiple regions. Our teams are supporting close to 20000 people across the AtkinsRéalis group including those based in offices and working on remote sites with our clients where we partner the business on some of the worlds iconic design and build and infrastructure projects.
Group IS has developed an operating model to evolve the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by a joint technology roadmap with the business and enabling business value.
Here, the key focus areas include: getting the basics right, being a true partner to the business, information assurance & security, career management for our staff, and supporting the organization on its digital journey.
Our user services teams are committed to delivering a 24/7, 365 days a year service ensuring we keep our people and projects delivering for clients. This includes service desk, hardware and software asset management and software packaging teams providing the latest technology solutions available to future proof the organisation’s technical ability.
Our technology delivery teams setup and run the IT infrastructure backbone of the organization including network, firewall, storage and unified communications. They enable the global nature of our business, providing seamless connectivity, communication and collaboration capabilities to our employees. This means we can all work collaboratively from anywhere in the world and on any device, using Office 365 and Skype for Business, improving the pace and quality of delivery for our partners and clients.
Our applications delivery teams help build, implement, support and sustain the various corporate systems used by the company’s functions and also the numerous digital offerings aimed at improving the efficiency of our internal teams and the value proposition to our clients. Here, we have teams dedicated to innovating, researching and experimenting with new leading edge technology and exploring emerging digital solutions using a combination of Full Stack development, Data Analytics, Digital Engineering, Intelligent Mobility and Digital Asset Management.
Our focus on delivering a range of IT services and digital solutions means at all times the needs of our clients are at the forefront of delivery, ensuring business change is managed in an effective way. We pride ourselves on being agile, quick to respond, and are able to deliver IT solutions within a short period of time, allowing for rapid project mobilisation for our business.
Purpose of the Team/Role :
The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Deliverables/Responsibilities :
Experience Required :
Essential:
Desirable:
Qualifications:
Competencies specific for this role :
Meeting your needs:
When you start with us, you'll enjoy "Total Reward" , a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.
New name, new era. We are AtkinsRéalis. It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:
Training:
AtkinsRéalis is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
More about us:
AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.
Additional Information:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
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