NHS Jobs
Location
Ilford, Greater London | United Kingdom
Job description
Key duties and responsibilities Manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN; Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching; Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through: Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives; Providing interventions such as self-management education and peer support; Supporting patients to establish and attain goals that are important to the patient; Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses; Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing; Increasing patient motivation to self-manage and adopt healthy behaviours; Work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their Activation level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations; Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers; and Explore and support patient access to a personal health budget, where appropriate, for their care and support. Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities; Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input; and Raise awareness within the PCN of shared-decision making and decision support tools. PERSONAL REQUIREMENTS The ability to build personable, purposeful and transparent relationships with children and young people. The commitment to work in accordance with MACS ethos and value base. The ability to communicate effectively to a wide range of people, including children and young people, verbally and in writing. The willingness to accept direction and supervision. The ability to reflect on practice, identify learning needs and take responsibility for continued professional development (with line management support). The willingness to work flexibly to respond to the needs of children and young people and to ensure the viability of the service. The ability to maintain a comprehensive and up to date written record of work undertaken. To have the commitment to undertake relevant training. The ability to deliver and facilitate group work and training. To be resilient and compassionate in a challenging environment. To have good time keeping, time management skills and organisational skills. The ability to work on own initiative, as part of a team and within the organisation. To represent the organisation in a professional manner. To bring enthusiasm and commitment to MACS. Qualifications Undertaking or qualified from appropriate health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide, Training delivered by a training organisation listed by the Personalised Care Institute; Adheres to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide; Formal individual and group coaching supervision which must come from a suitably qualified or experienced individual; and Working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing
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